Privacy Policy | Whole Self

This website is operated by Whole Self - Coaching with Morné

This policy explains how we collect, use, store, and protect your personal information. By using our website or engaging with our services, you agree to the practices described below.

1. Information We May Collect

A) Information You Provide Directly

You may provide information when you:

complete a contact or enquiry form
request a discovery or introductory call
book coaching sessions
subscribe to newsletters or resources
complete intake or onboarding forms
communicate by email, phone, or social platforms

This may include:

name
email address
phone number
postal address (if needed for invoicing or in-person work)
any information voluntarily shared regarding your enquiry
emergency contact details (for in-person or wellbeing-sensitive services)

B) Information Collected Automatically

When you visit our site, we may automatically collect:

anonymised IP address
browser type and version
device type and operating system
pages visited and time spent on site
referring source
click behaviour and navigation patterns
loading errors or performance data

This information is used for site performance and analytics.

2. Cookies

Our website uses cookies to:

improve site functionality
enhance user experience
analyse website performance

You can disable cookies in your browser settings if preferred.

3. How We Use Your Information

Information You Provide

We may use this information:

to respond to enquiries
to provide coaching services you request
to manage bookings and communication
to send resources or updates you have opted into
for administration, contracts, and client support

We will not use sensitive coaching information for marketing purposes.

Information Collected Automatically

We use this information to:

maintain and improve the website
troubleshoot technical issues
monitor website performance
ensure security
create anonymised analytics reports (e.g., Google Analytics)

This data does not identify you personally.

4. Disclosure of Your Information

We do not rent, sell, or share your personal information with unrelated third parties.

We may share information with:

trusted service providers (e.g., website hosts, booking systems, payment processors)
email service providers used to deliver communications
legal or safeguarding services if required by law or immediate risk

All third parties operate under strict confidentiality and data protection standards.

5. Data Security

Any personal information submitted may be:

emailed directly to us
stored securely by our website hosting provider
protected using encryption, passwords, and restricted access

Although we take security seriously, information transmitted via the internet cannot be guaranteed as completely secure. Transmission is at your own risk.

Once received, your data is protected by strict access controls.

6. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for:

their content
their privacy practices
how your data is handled on those sites

Please review their individual privacy policies before providing any information.

7. Your Rights

Under UK data protection law (including GDPR), you have the right to:

access the personal data we hold about you
request correction of inaccurate information
request deletion of your data (where appropriate)
restrict or object to how your data is processed
withdraw consent to marketing at any time
request a copy of your information (Subject Access Request)

To exercise these rights, please email:
[Your Contact Email]

We may request proof of identity before processing your request.

8. Data Retention

We keep your information only for as long as necessary to:

deliver services
meet legal, insurance, or professional obligations
maintain coaching or client records in line with industry standards

Notes from coaching sessions, where kept, are stored securely.

9. International Data Transfers

If any of our service providers operate outside the UK or EU, your data may be transferred under approved safeguards (such as standard contractual clauses) to ensure equivalent protection.

10. Updates to This Policy

We may update this policy occasionally.
Any changes will be posted on this page with an updated revision date.

Please check this page periodically to stay informed.

11. Contact Information

For any questions or concerns about this Privacy Policy, please contact:

[Your Name / Your Coaching Practice Name]
Website: [yourwebsite.com]
Email: [your contact email]

ur contact email]